Why wait hours, to get an answer? You shouldn't have to, that is
why we offer a self-server support center.
We have spent days, weeks, and months developing our knowledgebase. So you can get the support and help you need anytime you want - fast, quick and instant.
We took the most commonly asked questions and built our self-server knowledge base around them. We added flash tutorials on the most common and not so common features in your control panel. And we did
not stop there, as new questions come in from customers we add them to our knowledgebase and keep it growing to give you unprecedented support.
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If you have searched the knowledgebase and still can't find what you
need. Send us a trouble ticket. If you have not registered for a
support account, you will need to do this before submitting a ticket,
your hosting account username and password will NOT work.
This is a security measure we use to keep your account safe and
protected.
The response time is between 0-12 hours.
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To stay in contact with our
customers we use the latest in Instant Messaging (IM) & Live Chat.
Such topics include:
 Pre-Sales
& After-Sales Questions
Trouble
Ticker Follow Up (after 12 hours)
Emergency
Support
Simple
Support (you may still be directed
to
send a trouble ticket to our tech team)
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equivity |
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335438966 |
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Send us
an IM
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Welcome
to Equivity Networks! We are glad you could join us. 
